FAQs
Shipping
How much does shipping cost?
Shipping costs are calculated at checkout based on your location.
Do you offer expedited shipping?
Yes. Express shipping is available for selected locations.
When will my order get to me?
Most orders arrive within 5–10 business days.
Can I track my package?
Yes. A tracking link will be emailed once your order ships.
What if my board breaks in transit?
Contact us immediately with photos, and we’ll help resolve the issue.
Do you ship overseas?
Yes. We ship to many countries worldwide.
How do you ship surfboards?
Boards are securely packed to protect them during shipping.
Can I change my shipping address after ordering?
Yes, if your order has not been shipped yet.
Product
What size board should I get?
It depends on your height, weight, and skill level.
What is volume?
Volume measures how much the board floats.
How do I find my optimal volume?
Choose a volume that matches your experience and body weight.
What materials and technologies do you use?
We use premium materials for strength, performance, and durability.
What fins should I ride?
The right fins depend on your board and surfing style.
What are Single Tab fins versus Dual Tab fins?
They are different fin mounting systems. Choose the one that fits your board.
Can you suggest the best board models for beginners?
Yes. Contact us and we’ll recommend the best board for you.
How should I care for my surfboard?
Rinse with fresh water and store it away from direct sunlight.
Why are your surfboards lower impact on the environment?
We use eco-conscious materials and efficient manufacturing methods.
Where are your surfboards and fins made?
Our products are carefully manufactured to meet high-quality standards.
Why did you choose Thailand to build your surfboards?
Thailand offers skilled craftsmanship and reliable production quality.
Are your surfboards made faster than traditional surfboard machines?
Yes. Our process helps reduce production time while maintaining quality.
Can your boards be recycled?
Many materials can be recycled depending on local recycling facilities.
Do your surfboards cost less than your competitors?
We offer excellent value without compromising quality.
Do you offer custom surfboards?
Yes. Custom board options are available on request.
Are your boards indestructible?
No. They are built to last but should be treated with care.
Payment
What payment options do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment methods.
Is my payment secure?
Yes. All payments are processed through secure and encrypted gateways.
After Your Purchase
What is your Return & Exchange policy?
Returns and exchanges are accepted according to our policy terms.
How can I contact customer support?
You can reach us by email or through our Contact Us page. We’re happy to help with any questions.



